Frequently asked questions about VPNArea
What is a VPN? Why do I need it and how does it work?
VPN technology works intelligently behind the curtains of your internet connection, encrypting your traffic from the moment before it leaves your computer, so that even your Internet Service Provider can't read or monitor it. Apart from that when the traffic is routed through our servers and hits its final destination it assumes the geographic location of the VPN server. Therefor you may be sitting on your desk in Shanghai, China but you can appear to be in New York, USA to the web sites or services you're using. VPN is the world wide recognised solution and a must-have for people who care about their data transmitted over the internet. Encryption gives you a piece of mind that your communication is safe. There are a hundred more reasons to use VPN, security, anonymity, cheaper prices on some products, prevent Internet Providers from spying on you or avoid hackers praying eyes while you're surfing from a WI-FI connection. Basically using internet without VPN (if you’d allow us to do a lame comparison) is like driving a car in the year of 1930, you can still do it, but no seat belts, no airbags, it won't get you as far or as secure or as fast to your destination.
Who needs VPN?
Everybody who cares about privacy or doesn’t want personal life or business data exposed to data-retention practices by internet providers. A businessman, a journalist, travelers, doctors, government employee, security enforcer, political activist, politician, lawyer, corporates, banker, investor, the list goes on and on, if what you do relies on privacy or security - you need VPN and VPN is only as reliable as the provider of it.
What is the "Dedicated IP & Private VPN" option?
The dedicated IP allows you to have an IP address and VPN server exclusively for you. Usage/Benefits: - A web site requires you to have the same IP each time - You want to be sure that nobody will damage your IP reputation - You're required to specify from which IP address you will access a limited web site/service - You'll get the full speed of the VPN server on which the IP is deployed for yourself, at all times It can take up to 48 hours for the IP to be prepared and it will be listed in your Members Area under "Dedicated IP".

Subject to monthly bandwidth limit:
- 2TB per month for USA, UK, NL locations. For limits to other locations please ask customer support. Please note that this bandwidth limit applies only to the dedicated IPs, you would still have unlimited bandwidth to consume on the rest of our network.
Why should I choose VPNArea and not any other VPN company?

High speed network spread across all over the globe with rich variety of countries to pick from with physical servers in the advertised locations.

Our customers-servers ratio is the among the lowest, allowing for a fast speed in most cases. "6 Multiple connections" allowance ensures that all your devices, your family and/or close friends can get connected at the same time.

We have custom made software for the most famous platforms like Windows/Mac/Android/iOS/Linux which is designed to be really easy to use, but at the same time it comes with powerful fleet of features like Speed-testing, Kill-switch, auto-save username and password, auto-updates, auto ip-changer, obfuscation and many others.

Skilled customer support that will treat you with respect in the unlikely event that you need them.

We constantly expand the scope of our network and features, you'll keep getting more while you're our member.

Full access to our network with unlimited bandwidth. You can also share your account with friends and family.

Our annual package price is among the lowest you'll see. Instant activation of accounts upon purchase.

Rest assured with a 7 day money back guarantee

We are reliable and established company among the oldest in the business (since 2012).

Will VPN work on Windows, Mac, iPhone or other Operation Systems?
VPNArea will work on versions of Windows from 7 to the latest Windows 10 or newer, Mac (Yosemite up to the newest), iOS (iPad, iPhone) and Android, All Linux and numerous routers. We have our own Apps with many extra features and enhanced security, our developers have spent thousands of hours perfecting that software with simplicity and efficiency in mind.
How fast is VPN Area, speed is important?
In some cases VPN will even increase your regular speed, especially when downloading, because it is a known practice in the UK for example for Internet Providers to traffic-shape your connections during downloads. We have speed testing feature in VPNArea and we also have a feature that will show you if other users are connected to the server of your choice, how busy it is and therefor you can choose a server more speed available for yourself. Generally you will not feel much negative difference in your speed. With 2 clicks you can try any of the rest VPN servers, as it is absolutely free to switch among them. Depending on your location one server will be faster for you than another. We also support the IKEv2 VPN protocol which is normally between 50% and 100% faster than the default OpenVPN protocol
How quick is your support team? How can I contact them if I have a problem?
Support team is here to serve you. You should not hesitate to contact us and you will be treated with the utmost respect and comprehension. Support can be reached via Ticket from Members Area, Live Chat or Email. We may not always be available via LiveChat but we’re always available via Email or Ticket. Response time is normally never more than 4 hours and most of the times you'll reach us on Live Chat right away. Our system automatically activates accounts and we have detailed guides and instructions on how to setup the service, in most cases you won't need our help to get started
We also use remote control software which allows us to access your computer if given your permission and fix any issues, while you sit back and observe, if this is what you prefer
Can I download torrents with VPNArea?
We support torrent downloads on almost all of our servers.
What encryption does VPNArea use?
We use AES-256 cipher encryption with SHA256 to ensure integrity and 4096 bits RSA keys for handshake on our OpenVPN servers. For IKEv2 we also use AES-256 with SHA512. It is considered that this encryption combination is lifetimes ahead of any foreseeable decryption technology.
What is the bandwidth limit if any?
Bandwidth usage is unlimited.
Is it true that IKEv2 can be x2 faster than OpenVPN?
It is the general consensus that IKEv2 is the fastest VPN protocol and only second best in terms of security to OpenVPN. In our numerous tests we have observed between 50% and 100% faster speeds than OpenVPN. That said we offer both VPN protocols to our members, so you have the freedom to switch and try for yourself.
Can I connect with the same account on several devices?
Yes you can on up to 6 devices at the same time. .
Do you have your own DNS servers?
The Domain Name System is the technology your computer uses to translates a domain (ex. into an IP ( for example). Your DNS requests go to your Internet provider's server, thus revealing to them what web sites names are you opening. They can't see what you're doing on the web sites, or what data you transfer, but they can see that those are the websites you're opening. This is called DNS Leak. Our Apps come with Anti-DNS Leak solution and we also have our own DNS servers that record no logs. We have 2 different types of DNS servers you can choose from, one with ad-blocking feaure and one without. All are included in your membership.
Do you keep logs? Why should I trust you?

Our hosting is based in Switzerland. Our company is registered in Bulgaria. Since we’re not an internet provider we do not fall under the data-retention laws in the country where the company is registered. Therefor we do not keep logs of your activity.
That said we do not support illegal activity, spamming, hacking or any sort of fraud schemes and scams or copyright infringement or illegal pornography, please refer to our Acceptable Use clause in the Terms of Agreement .

Where are you located?

We are located in Switzerland in terms of hosting, our company Offshore Security EOOD is a VAT registered company in eastern Europe in the Republic of Bulgaria. Our servers are physically located in numerous countries around the globe.

Why do you need my email address? Can I sign-up without providing email address?

You need to provide an email, but can be a temporary one like or others of that sort. You use your email address to login into Members Area and to keep a copy of your Welcome Letter containing your access details. However your access details will be chosen by you and will be displayed just in case upon your successful subscription. Please note that you will need access to your email to reset a forgotten password.

Do you offer trial accounts? What does 7-day money back guarantee mean?
We do not offer free trial, but we offer 7-Day money back guarantee. It works by you placing a regular order and if you're not satisfied by the service in a 7 day period, you can just contact the support team and we will send you back your payment.
Will VPN Area work in my country?
We test our servers from various countries on a regular basis. In case you're located in a country with restricted Internet, then you can make use of Stunnel which is the obfuscation technology we use to masq VPN traffic to look like normal https (SSL) traffic. Given that you experience any difficulties, just send us an email and we will do our best to provide a solution.
Business related group accounts, is that available?
Business accounts are available, contact support team for a custom offer that will suit your needs. We'll soon roll out a pre-tailored Business account package.
How to check if my router is VPN enabled ?
For a pre-configured VPN router for VPNArea, visit FlashRouters.
If you already have a router you can visit the following page if you're router is vpn-compatible: or you can email us a screenshot of your router's configuration page and we will confirm if it is suitable
How can I place payment, what payment methods are accepted?
PayPal, Credit and Debit Cards, Bitcoin, Payza, Webmoney, AliPay and others.
When will my VPN Area account be created, is it instant?
Instant activation is set by default upon paying with PayPal, Cards, Payza or Bitcoin payment methods.
I want to stop my subscription, how do I do that?
We do not have recurring payments or subscriptions. Your membership access will automatically be cancelled when it expires if you do not renew it. Alternatively you can cancel it during the first 7 days of your membership and get a refund by emailing us.
Is it easy to install a VPN? I don't have any technical knowledge?
Easier than configuring a new toaster. Detailed tutorials and troubleshooting manuals are available in Members Area, if for some reasons you don't want to install it manually just contact support team to install the service for you remotely.
Do you block or throttle any traffic?
We do not throttle your connection, ever. We do block some ports to prevent spam.
Can I change port if your default VPN port is blocked in my country/connection?
Of course, we support OpenVPN on multiple ports on both UDP and TCP protocols. Please contact support given that you have experienced any lack of open ports in your situation and we will open a custom one for you immediately. We also support IKEv2 VPN protocol and obfuscation via Stunnel in case you cna't connect via normal OpenVPN