Frequently asked questions about VPNArea

What is a VPN? Why do I need it and how does it work? VPN technology works intelligently behind the curtains of your internet connection, encrypting your traffic from the moment before it leaves your computer, so that even your Internet Service Provider can't read or monitor it. Apart from that when the traffic is routed through our servers and hits its final destination it assumes the geographic location of the VPN server. Therefor you may be sitting on your desk in Shanghai, China but you can appear to be in New York, USA to the web sites or services you're using. VPN is the world wide recognised solution and a must-have for people who care about their data transmitted over the internet. Encryption gives you a piece of mind that your communication is safe. There are a hundred more reasons to use VPN, security, anonymity, cheaper prices on some products, prevent Internet Providers from spying on you or avoid hackers praying eyes while you're surfing from a WI-FI connection. Basically using internet without VPN (if you’d allow us to do a lame comparison) is like driving a car in the year of 1930, you can still do it, but no seat belts, no airbags, it won't get you as far or as secure or as fast to your destination.

Who needs VPN? Everybody who cares about privacy or doesn’t want personal life or business data exposed to data-retention practices by internet providers. A businessman, a journalist, travelers, doctors, government employee, security enforcer, political activist, politician, lawyer, corporates, banker, investor, the list goes on and on, if what you do relies on privacy or security - you need VPN and VPN is only as reliable as the provider of it.

What is the "Dedicated IP & Private VPN" option? The dedicated IP allows you to have an IP address and VPN server exclusively for you. Usage/Benefits:
- A web site requires you to have the same IP each time
- You want to be sure that nobody will damage your IP reputation
- You're required to specify from which IP address you will access a limited web site/service
- You'll get the full speed of the VPN server on which the IP is deployed for yourself, at all times
It can take up to 48 hours for the IP to be prepared and it will be listed in your Members Area under "Dedicated IP", but normally we deliver the same day.

Dedicated IPs are deployed on private VPN servers so are subject to monthly bandwidth limit, which is normally more than what most people need. Please note that this bandwidth limit applies only to the dedicated IPs, you would still have unlimited bandwidth to consume on the rest of our network.

Why should I choose VPNArea and not any other VPN company? High speed network spread across all over the globe with rich variety of countries to pick from with physical servers in the advertised locations.

Our customers-servers ratio is the among the lowest, allowing for a fast speed in most cases. "6 Multiple connections" allowance ensures that all your devices, your family and/or close friends can get connected at the same time.

We have custom made software for the most famous platforms like Windows/Mac/Android/iOS/Linux which is designed to be really easy to use, but at the same time it comes with powerful fleet of features like Speed-testing, Kill-switch, auto-save username and password, auto-updates, auto ip-changer, obfuscation and many others.

Skilled customer support that will treat you with respect in the unlikely event that you need them.

We constantly expand the scope of our network and features, you'll keep getting more while you're our member. Full access to our network with unlimited bandwidth. You can also share your account with friends and family.

Our 1-year and 3-year packages prices are among the lowest you'll see. Instant activation of accounts upon purchase.

Rest assured with up to 30-day money back guarantee

We are reliable and established company among the oldest in the business (since 2012).

What encryption does VPNArea use? We use AES-256 cipher encryption with SHA256 to ensure integrity and 4096 bits RSA keys for handshake on our OpenVPN servers. For IKEv2 we also use AES-256 with SHA512. It is considered that this encryption combination is lifetimes ahead of any foreseeable decryption technology.

What is the bandwidth limit if any? Bandwidth usage is unlimited. Only in the case you buy the additional package of Dedicated IP private VPN server there will be limits on your private VPN server, which will normally be more than what you need.

Do you keep logs? Why should I trust you? Our company is registered in Bulgaria. Since we’re not an internet provider we do not fall under the data-retention laws in the country where the company is registered. Therefor we do not record or keep logs of your activity or any servre usage logs.
That said we do not support illegal activity, spamming, hacking or any sort of fraud schemes and scams or copyright infringement or illegal pornography. Please refer to our Acceptable Use clause in the Terms of Agreement if you have plans on using our service for any of the above.

What devices and Operating Systems VPNArea is compatible with? VPNArea will work on Windows 10, Vista, 8, 7 or newer, Mac (Yosemite up to the newest), iOS (iPad, iPhone) and Android, All Linux and numerous routers. We also support native IKEv2 VPN protocol which many operating systems and devices like blackberry or windows phone support too. We have our own developed Apps with many extra features and enhanced security. Our developers have spent thousands of hours perfecting that software with simplicity and efficiency in mind. Do note that while we provide support for Windows 7 via OpenVPN and IKEv2 if you're in China and you use Windows 7 you may not be able to connect since our latest Windows version (that includes our special stealth technology) requires Windows 8 or higher.

How fast is VPN Area? Roughly all of VPNArea's servers run on 1 Gbp/s connection and some on 10 Gbp/s. This means that we have the capacity to cover even the fastest of Internet connections. Apart from OpenVPN on which most our apps are based, we support IKEv2, which is natively available in Windows, Mac, iPhone, Android, Windows Phone and many routers. IKEv2 is known to allow users to reach up to 99% of their internet speed even though connected to VPN.
So if you're looking for a fast VPN you're at the right place.

How quick is your support team? How can I contact them if I have a problem? Support team is here to serve you. You should not hesitate to contact us and you will be treated with the utmost respect and comprehension. Support can be reached via Ticket from Members Area, Live Chat or Email. Response time is normally never more than 4 hours and most of the times you'll reach us on Live Chat right away. Our system automatically activates accounts and we have detailed guides and instructions on how to setup the service, in most cases you won't need our help to get started.

Can I download torrents? Yes. We support torrent downloads on our servers and we have specially optimised servers for Torrents.

What payment methods are accepted? You can pay directly with PayPal or Visa, Mastercard, Maestro, Discover, American Express (AmEx), UnionPay, JCB. You can also pay with Bitcoin, Bitcoin Cash, Webmoney, AliPay and others.

Where are you located? Our company Offshore Security LTD is a VAT registered company in eastern Europe in the Republic of Bulgaria. Our servers are physically located in numerous countries around the globe. Our web site and email servers are hosted in Switzerland.

What personal details I have to provide to sign-up? You need to provide an email, but can be a temporary one like or others of that sort. Or it can be non-existent too. You will not have to click on a confirmation link in order for your account to be activated. You use your email address to login into Members Area. Please note that you will need access to your email to reset a forgotten password.

What does Money back guarantee mean? We offer 14-Day money back guarantee on 1 month plans and 30-Day money back guarantee on 1 year and 3 year plans. It works by you placing a regular order and if you're not satisfied by the service, you can just contact the support team during the money-back guarantee period and we will refund your payment within 48 hours, but normally in less than 24. You can count on stress-free refund process, we have approved and completed 100% of refund requests of members who requested their payment back during money-back period.

Will VPN Area work in my country? We test our servers from various countries on a regular basis. In case you're located in a country with restricted Internet, then you can make use of Stunnel/Stealth feature which is the obfuscation technology we use to masq VPN traffic to look like normal https (SSL) traffic. Given that you experience any difficulties, just send us an email and we will do our best to provide a solution.

Is IKEv2 VPN protocol faster than OpenVPN? It is the general consensus that IKEv2 is the fastest VPN protocol and only second best in terms of security to OpenVPN. In our numerous tests we have observed between 20% and 100% faster speeds than OpenVPN. That said we offer both VPN protocols to our members, so you have the freedom to switch and try for yourself.

Can I connect with the same account on several devices? Yes you can on up to 6 devices at the same time.

What is DNS? Do you have your own DNS servers? The Domain Name System is the technology your computer uses to translates a domain (ex. into an IP ( for example). Your DNS requests go to your Internet provider's server, thus revealing to them what web sites names are you opening. They can't see what you're doing on the web sites, or what data you transfer, but they can see that those are the websites you're opening. This is called DNS Leak. Our Apps come with Anti-DNS Leak solution and we also have our own DNS servers that record no logs. We have 2 different types of DNS servers you can choose from, one with ad-blocking feaure and one without. All are included in your membership.