FAQ - Frequently asked questions - VPNArea

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Frequently asked questions about VPNArea
What is a VPN? Why do I need it and how does it work?
VPN technology works intelligently behind the curtains of your internet connection, encrypting your traffic from the moment before it leaves your computer, so that even your Internet Service Provider can't read or monitor it. Apart from that when the traffic is routed through our servers and hits its final destination it assumes the geographic location of the VPN server. Therefor you may be sitting on your desk in Shanghai, China but you can appear to be in New York, USA to the web sites you're visiting. VPN is the world's recognised solution and a must-have standard for people who care about their data transmitted over the internet, encryption gives you a piece of mind that your communication is safe. There are a hundred more reasons to use VPN, security, anonymity, cheaper prices on some products, prevent Internet Providers from spying on you or avoid hackers praying eyes while you're surfing from a WI-FI connection. Basically using internet without VPN (if you’d allow us to do a lame comparison) is like driving a car in the year of 1930, you can still do it, but no seat belts, no airbags, it won't get you as far or as secure or as fast to your destination.
Who needs VPN?
Everybody who cares about privacy or doesn’t want personal life exposed to data-retention practices by internet providers. A journalist, traveler, doctor, government employee, security enforcer, political activist, politician, lawyer, corporates, banker, investor, the list goes on and on, if what you do relies on privacy or security - you need VPN and VPN is only as reliable as the provider of it, for example if you need privacy, buying a VPN from a USA company will do very little for you if you're from the USA. We are an offshore company registered in Bulgaria, with website hosted in Switzerland, that and many other reasons makes us the better choice when it comes to security and privacy. Same goes with speed, if you need high speed you don’t go to the mainstream providers because they are oversold.
Why should I choose VPN Area and not any other VPN company?

High speed network spread across all over the globe with rich variety of countries to pick from with physical servers in the advertised locations.

Our customers-servers ratio is the among the lowest, allowing for a fast speed in most cases. "5 Multiple connections" allowance ensures that all your devices, your family and/or a close friend can get connected at the same time.



We have custom made software for the most famous platforms like Windows/Mac/Android/iOS which is designed to be really easy to use, but at the same time it comes with powerful fleet of features like Speed-testing, Kill-switch, auto-save username and password, auto-updates, auto ip-changer and many others.

Customer support is available 7 days a week, you’ll not wait more than few hours for a reply

We expand our servers network every week.


Full access to our network with unlimited bandwidth.



Our annual package price is among the lowest you'll see. Instant activation of accounts upon purchase.


We have never ever refused a refund to anybody, rest assured with a 7 day money back guarantee


We are reliable and established company among the oldest in the business (since 2013).


Our web site data and emails are hosted physically in Switzerland.


Will VPN work on Windows, Mac, iPhone or other Operation Systems?
VPNArea will work on all versions of Windows, Mac, iOS (iPad, iPhone) and Android and numerous routers. Instructions on how to configure all of them are found in members area. Our support is ready to assist you with Teamviewer as well. We have our own Apps with many extra features, our developers have spent thousands of hours perfecting that software with simplicity and efficiency in mind.
How fast is VPN Area, speed is important?
In some cases VPN will even increase your regular speed, especially when downloading, because it is a known practice in the UK for example for Internet Providers to traffic-shape your connections during downloads. We have speed testing feature in VPNArea Chameleon and we also have a feature that will show you if other users are connected to the server of your choice, therefor you can choose a server with all the speed for yourself. Generally you will not feel much negative difference in your speed. With 2 clicks you can try any of the rest VPN servers, as it is absolutely free to switch from one to another. Depending on your location one server will be faster for you than another.
How quick is your support team? How can I contact them if I have a problem?
Support team is here to serve you. You should not hesitate to contact us and you will be treated with the utmost respect and comprehension. Support can be reached via Live Chat, Email or Skype. We may not always be available via LiveChat but we’re always available via Email. Response time is normally never higher than 4 hours. Our system automatically activates accounts and we have detailed guides and instructions on how to setup the service, in most cases you won't need our help to get started
We also use famous remote control software which allows us to access your computer with your permission and fix any issues, while you sit back and observe, if this is what you prefer
Can I download legal torrents with VPN?
We allow torrents downloads on most servers. Please keep in mind we naturally DO NOT support copyright infringement activity.
What encryption does VPNArea use?
We use AES-256 bits encryption with SHA256 algorithm and 2048 bits RSA keys. It is considered that this encryption combination is lifetimes ahead of any foreseeable decryption technology.
What is the bandwidth limit if any?
Bandwidth usage is unlimited.
Can I use all servers for free and switch between them when I like?
Yes, you can, we provide customers with access to all servers for the price of the membership. You can easily switch between servers, directly from the VPN software.
Can I connect with the same account on several devices?
Yes you can on up to 6 devices, but we advise not to share your account with more than 2 people.
What is DNS Leak and do you offer a privacy solution?
The Domain Name System is the technology your computer uses to translates a domain (ex. vpnarea.com) into an IP (178.132.23.32 for example). Your DNS requests go to your Internet provider's server, thus revealing to them what web sites names are you opening. They can't see what you're doing on the web sites, or what data you transfer, but they can see that those are the websites you're opening. This is called DNS Leak. On the web site dnsleaktest.com you can see if you have such "leak". If you change your DNS servers via the "Anti DNS Leak" function in our software the leak will be fixed. For that purpose you can use some DNS servers from the complimentary list we have supplied in Members Area
What is the difference between PPTP and OpenVPN difference. You support PPTP but you don't recommend it, why?

OpenVPN is an advanced open source VPN solution. OpenVPN is now the de-facto standard in the open source networking space, and uses the mature SSL/TLS encryption protocols. Making it safer and preferred and recommended solution. OpenVPN uses the OpenSSL library to provide encryption. OpenSSL supports a number of different cryptographic algorithms such as 3DES, AES, RC5, Blowfish. OpenVPN has no major vulnerabilities and is considered extremely secure when used with a secure encryption algorithm such as Blowfish or AES. We use AES algorithm for encryption with 256bit keys.

 

PPTP is a very basic VPN protocol based on PPP. The PPTP specification does not actually describe encryption or authentication features. If PPTP is encrypted is using Microsoft's Point-to-Point Encryption protocol (MPPE). This has proven to be a very generic form of protection, widely unaccepted because of the fact that a trained intruder can easily brake it. Therefor although we do have PPTP running on some of our servers we do not recommend it to you unless you only want your IP changed, but you don't care about the security of your transmitted data.

Do you keep logs? Why should I trust you?

Our hosting is based in Switzerland. Our company is registered in Bulgaria. Since we’re not an internet provider we do not fall under the data-retention laws in the country where the company is registered. Therefor we do not keep logs of your activity.
That said we do not support illegal activity, spamming, hacking or any sort of fraud schemes and scams or copyright infringement or illegal pornography, please refer to our Acceptable Use clause in the Terms of Agreement .

Where are you located?

We are located in Switzerland in terms of hosting, our company Offshore Security EOOD is registered in eastern Europe in the Republic of Bulgaria. Our servers are scattered all over the map.

Why do you need my email address? Can I sign-up without providing email address?

You need to provide an email, but can be a temporary one like 10minutemail.com or others of that sort. You use your email address to login into Members Area and to keep a copy of your Welcome Letter containing your access details. However your access details will be chosen by you and will be displayed just in case upon your successful subscription. Please note that you will need access to your email to reset a forgotten password.

Do you offer trial accounts? What does 7 days money back guarantee mean?
We do not offer free trial, but we offer 7-Day money back guarantee. It works by you placing a regular order and if you're not satisfied by the service in a 7 day period, you can just contact the support team and we will send you back your payment. We have never refused a refund request.
Will VPN Area work in my country?
We have tested the services all over the world via freelance try-outs and we did not find a country where it did not work. This is another reason why we have so many servers available. Given that you experience any difficulties, just send us an email and we will do our best to provide a solution.
Business related group accounts, is that available?
Business accounts are available, contact support team for a custom offer depending on how many accounts you need.
How to check if my router is VPN enabled (DD-WRT)? Do you have a list?
For a pre-configured VPN router for VPNArea, visit FlashRouters.
If you already have a router you can visit the following page if you're router is vpn-compatible: http://www.dd-wrt.com/wiki/index.php/Supported_Devices or you can email us a screenshot of your router's configuration page and we will confirm if it is suitable
How can i place payment, what payment methods are accepted?
PayPal and Payza at the moment. We used to accept Liberty and WesternUnion but they are no longer available. However in the first half of 2014 we will start accepting BitCoin and 2Checkout (alternative credit cards processor).
When will my VPN Area account be created, is it instant?
Instant activation is set by default upon paying with PayPal, Cards, Payza or Bitcoin payment methods.
I want to stop my subscription, how do I do that?
We do not have recurring payments or subscriptions. Your membership access will automatically be cancelled when it expires if you do not renew it. Alternatively you can cancel it during the first 7 days of your membership and get a refund by emailing us.
Is it easy to install a VPN? I don't have any technical knowledge?
Easier than configuring a new toaster. Detailed tutorials and troubleshooting manuals are available in Members Area, if for some reasons you don't want to install it manually just contact support team to install the service for you via Teamviewer.
Do you block or throttle any traffic?
We do not throttle your connection, ever. We do block some ports to prevent spamming/hacking.
Can I change port if your default VPN port is blocked in my country/connection?
Of course, we support OpenVPN on multiple ports on both UDP and TCP protocols: 1194, 53, 443, 8292, 111 . Please contact support given that you have experienced any lack of open ports in your situation and we will open a custom one for you immediately.