You are entitled to a full refund on a new order if all of the following apply:
you send an email to refund[at]vpnarea.com stating your VPN user name and the request for your canceling the service;
your account has not already been suspended by us for your breach of our terms of service;
you claim your refund within 30 days of the order date for 1 year and 3 year plans and 14 days for 1 month plan;
you have not previously claimed a refund from us under this policy.
This Refund Policy is subject to our full Terms and Conditions. Refunds could take up to 48 hours to process, but most are processed within 24 hours.
If you paid via Bitcoin you'll also have to send us a Bitcoin wallet address or transaction id or BitPay invoice number to refund you.
This policy has been updated on 13th April 2019 to reflect the increase of our money back guarantee from 7-day for all plans to 14-day for 1 month and 30-day for 1 year and 3 years.
Have some questions?
Please do not hesitate to get in touch for more information: support [at] vpnarea.com or via the 24/7 LiveChat.
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