Frequently Asked Question

How to request a refund and/or cancel your subscription
Last Updated 4 years ago

Many times the reason to cancel is something that we could help with, please consider giving our Support team a chance to help if you haven't.

To obtain a refund and/or cancel your subscription:
  1. Send your username to [email protected]
  2. State if you want a refund; or if you don't want a refund but want to cancel your subscription and keep your account active;
We would highly appreciate any feedback or a reason for cancellation, but you don't have to provide one if you don't want to.

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